KTS UNIVERSITY

What makes KTS University so valuable to you?

KTS University is the culmination of our commitment to the training process, before, during and after the implementation. We don’t install and configure your ShoreTel equipment, then give you a handout or website link and expect you to figure it out. Depending on the needs of your organization, we have two dedicated trainers and we can provide our new KTS/ShoreTel clients with:

  • Pre-installation and capabilities overview
  • Class room style, customized training prior to the “cutover” or “go live” date.
  • 1st day(s) of “in service” after the cutover to answer additional questions
  • Follow up 1-on-1 Administrative training with appropriate staff responsible for ShoreTel management.
  • Access to on-going quarterly admin training sessions at KTS University located in Los Alamitos, CA.

You can also take a look at our other educational options:


Training

Want to know how to get the most out of your technology investment? This is how. Reach out to us and let us know how we can help you learn and be more efficient.

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Events

Sometimes the best way to learn and make decisions about your technology needs is to simply be present. Check out our list of events and join us.

Upcoming Events


Videos

We don’t all learn in a classroom. Our video library is designed to help you fast track your ability to use the technology you have. Take a look at our library of learning videos.

Training Videos

Meet Your KTS University Director:

Katherine T. Enna - Director of Training

Katherine Enna

Katherine has been with KTS networks for 10+ years and ShoreTel certified. Her job is to create client training programs for ShoreTel IP Solutions. Katherine welcomes the challenge of helping KTS customers stay current with new products while making technology fun and interesting for all end-users, regardless of technical skills and expertise.


Katherine is also responsible for the quarterly newsletter Network News, which serves as the invitation for in-house ShoreTel refresher administrative training sessions for existing and prospective clients. The sales team also uses Katherine as a resource during the sales process to provide clients with product insight. Prior to joining KTS, Katherine was the telecommunications manager for a long time KTS client.

To get your copy, subscribe here: KTS Newsletters


Still have a quick how to question? You can call our Ask the Trainer line (562) 719-9788 or email This email address is being protected from spambots. You need JavaScript enabled to view it.

(limitations do apply and does not replace contacting This email address is being protected from spambots. You need JavaScript enabled to view it. for our SAC Team (Support Assistance Center). Call the number and you will hear the limitations. Questions are not limited to end-user questions and cover the ShoreTel Director, end-user client software, handset, conference bridge and mobility app. Questions are limited to how to and not time sensitive, require troubleshooting, remote access. Basically if I can answer if 15 mins or less.

Archived Newsletters

June 2015
 
November 2013
 
August 2013